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Responsibilities：
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- Lead a team of IT professionals responsible for providing technical support, training, and guidance to end-users. Assign tasks, set performance goals, conduct regular performance evaluations, and provide coaching or mentoring as needed
- Oversee all aspects of PC support services in centers and back-office locations, ensuring timely resolution of technical issues, troubleshooting hardware/software problems
- Ensure compliance with company policies, industry regulations (e.g. data protection laws), and security standards across all locations. Implement appropriate security measures such as firewalls, antivirus software, access controls, etc., to safeguard company data
- Identify areas for improvement within the IT infrastructure or processes; propose innovative solutions or enhancements that can enhance operational efficiency
- Maintain accurate documentation related to system configurations, troubleshooting procedures, user manuals/guides for software applications/hardware devices used
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