On Handling Referrals

On receipt of referral, the referrer will be contacted and conducted assessment interview (if necessary), within ten days. The service applicant will be seen within the following ten days. The referrer and Central Referral System for Rehabilitation Service (CRS Rehab) will receive feedback within eight days after assessing the service applicant.

On Service Provision

Our professional staff will conduct case reviews on their service users at least annually. Assessment of basic life skills will be done for all service users annually. Service users' individual training programmes will be reviewed at least annually through convening case conferences with service users and/or their family members. For service units with nursing provision, our nurses will have health check up for new service users within 5 working days and will have health assessment for them at least annually.

Our professionally qualified Occupational Therapists/Physical Therapists will evaluate new service users' performance and identify their needs for the therapy within ten days. Service users' therapeutic program will be implemented according to the principles of early intervention i.e. within seven days after the program plan has been confined.

Our Pledges Are Effectively Monitored

The Society will monitor its performance pledges by: The Management Committee; The Regional Management Sub-committees; Quarterly meetings with service users &/or family members at each service unit; Publishing the results of performance monitoring annually.

Your Right Of Complaint

We will reply to all written or oral complaints within seven working days. If this is not possible, we will give an interim reply. If you still feel that your complaint has not been dealt with adequately, you may write to the Executive Director or to the Chairman of the Management Committee.

We Value Your Comments and Suggestions

We welcome any comments or suggestions on our services. You may call or write to the service unit manager of the service unit concerned or to our Executive Director.

When You Want Further Information

Our service unit managers will be pleased to provide further information on the range of services provided by our Society.