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| Beliefs, Values and Principle |
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We respect our service users as a human entity, having their rights and individual characteristics. They have: |
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- The right to make their own decisions and choicesˇG Respect the right of service users to have the opportunity, as fully as possible, in making decisions and choices about their daily lives and activities.
- The right to learn: Enable service users to take calculated risks and to learn from the experiences.
- The right to say: Listen to service users as they express themselves.
- Equal opportunities in life: No matter what degree of disability, all people must have the same opportunity and be appropriately supported.
- The right to participate in community: People with disabilities should not be labeled as segregated out of the mainstream of life. They should be supported and encouraged to participate and be involved in community life.
- The right to privacy, dignity and confidentiality: Each service user's right to privacy, dignity and confidentiality in all aspects of his or her life must be recognized and respected.
- Own worthwhile value, and be respected: All persons have value and must be treated as such.
- Own identity: Service users are all individuals and must have their own identity.
- Own name: Service users should be addressed by their names.
- The right to be treated like everyone else in the community
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| Core Values and their Related Competencies |
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All our staffs have common ideal and shared objectives whole-heartedly to provide quality services for our service users, as well as uphold the Core Values and put into practice, including: |
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1. Care and Respect |
Definition |
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Staff is willing to serve service users with respect, open and caring attitude, forming a service user oriented service model.
Training and opportunities for development are offered to enhance staffˇ¦s competency in these respects. The goal is to provide suitable service for service users to improve their quality of life and achieve their dreams while cultivating a sense of satisfaction and achievement for staff at the same time.
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Behaviour |
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Be honest, sincere and exhibit active communication skills, express appreciation to others and able to accommodate different opinions.
Listen attentively and respect othersˇ¦ opinion.
To show genuine care and concern for service users, their families and colleagues, establish mutual trust and provide quality service.
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2. Professional Spirit |
Definition |
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We have adopted a macro understanding of the word ˇ§professionˇ¨. Every staff will be dedicated and responsible for his/her work, as well as practise with professional spirit in their different positions and work solely for the welfare of the service users.
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Behaviour |
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Every staff is the expert of his/her work post, it is his/her duty to maintain a proactive and responsible attitude and pursue excellence of work.
To forge close partnership with service users and their families, understand their needs and devise and implement effective plans in the best interest of service users.
To abide strictly by Fu Hong Societyˇ¦s staff regulations, and be responsible to protect Fu Hong Society's reputation and property.
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3. Synergy |
Definition |
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Team building requires staff to maintain close collaboration and mutual trust, realize the effect of ˇ§one plus one greater than twoˇ¨ and pursue for excellence through mutual support and encouragement.
Staff should also forge partnership with service users, their family members, colleagues and other stakeholders (i.e. related parties such as donors, corporations and community volunteers, etc) and achieve close collaboration.
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Behaviour |
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To collaborate with stakeholders in complementing each other, establish good partnership and understanding through which to achieve better outcomes.
Try to understand the needs of stakeholders and provide active help and support to achieve mutual goals and meet one anotherˇ¦s needs.
Maintain constant exchange and sharing with stakeholders.
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4. Pro-activeness |
Definition |
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Staff takes up work proactively, including responsibilities beyond oneˇ¦s job description, take the initiative to communicate, participate and offer recommendations to achieve better results.
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Behaviour |
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Staff should ˇ§take one step furtherˇ¨, communicate actively and give support to team members, propose and implement any measures that can prevent problem or reduce risk at work, participate in plans for work improvement and enhancement of service quality.
Be proactive to broaden oneˇ¦s scope of work and see it as oneˇ¦s responsibility to excel in team work.
Maintain effective interaction and communication between staff and management level, actively share and promote different affairs of Fu Hong Society.
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5. Continuous Improvement |
Definition |
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Continuous evaluation, learning and improvement of work flow and approach with the aim to enhance work efficiency and productivity (at various levels of individual service unit, region and the Society as a whole).
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Behaviour |
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Propose more effective and innovative work approach, learn from experience and pursue continuous improvement in service.
Keep practicing and evaluating improvement measures that enhance quality of service.
Keep practicing and evaluating improvement measures that promote effectiveness of the team and Society as a whole.
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